Refund policy
Return & Refund Policy
45 days to return, and return shipping is free. If you change your mind, you have 45 days from the delivery date to send an item back, and we cover the cost of sending it to us.
Return Window
We accept returns within 45 days of the delivery date. Items must be unworn, unwashed, with original tags attached and in their original packaging. Swimwear must be returned with the hygiene liner in place.
Return Shipping
Return shipping is free. When you start a return we send you a prepaid return label, so you do not pay to send the item back. There is no restocking fee.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
- Underwear and intimates, including briefs, thongs, nipple covers, body tape and bra accessories
- Socks
- Hair accessories, hats, earmuffs and similar accessories
Every non-returnable item says so on its product page, so you can check before you buy. We also cannot accept items returned outside the 45-day window or showing signs of wear.
If a non-returnable item arrives faulty, damaged or incorrect, we will still replace or refund it. See "Faulty or Incorrect Items" below.
How to Start a Return
Email support@belaviefashion.com with your order number and the item or items you would like to return. We reply within 1 business day with the return instructions, the return address for your case, and your prepaid label.
Please wait for our written authorisation before sending anything back. An unannounced return cannot be matched to your order.
Refunds
Once your return is received and inspected, we email you to confirm the approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping is free on all orders, so there is no shipping charge to deduct.
Exchanges
We do not offer direct exchanges. For a different size or colour, return the original item for a refund and place a new order, so that the item you want is not sold out while the return is in transit.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, contact us within 7 days of delivery with photos of the item, the packaging and the shipping label. We cover the return shipping and offer a replacement or a full refund, whichever you prefer.
Cancellations
If you need to cancel, email us immediately with your order number. If the order has not yet been dispatched we cancel it and refund you in full. Once it has been dispatched, the return process above applies.
Your Statutory Rights
Nothing in this policy reduces the rights the law of your country gives you as a consumer. Where your local law is more generous than this policy, your local law applies.
Contact
BELAVIE
support@belaviefashion.com